Project Goal

To design and integrate a secure and reliable feature within the tenant mobile application that allows tenants to unlock their apartment door directly using their smartphones, eliminating the need to wait for a host or rely on physical keys in certain scenarios.

Process

01: research and ideation

02: user flows

03: wireframes

04: conceptual designs

05: final designs

06: implementation and testing

Problem

The current process for tenants to access their apartment, especially upon initial move-in or when they might not have their physical keys, often involves waiting for a host, property manager, or relying on potentially insecure key lockboxes. This can be inconvenient, time-consuming, and create a negative first impression.

Solution

The proposed solution involves integrating a "Access Instructions" feature within the tenant mobile app, leveraging technologies like Bluetooth Low Energy (BLE), Near-Field Communication (NFC), or potentially a secure internet connection to interact with smart locks installed on apartment doors.

Responsibilities

AAs the lead designer for this feature, I was responsible for conducting user research to understand tenant needs and expectations for digital access, defining the user flow and information architecture for the mobile key feature, creating wireframes and interactive prototypes, designing a secure and intuitive unlocking interface, ensuring a seamless onboarding process, collaborating closely with developers on the technical implementation and security protocols, designing fallback mechanisms, and conducting usability testing to ensure a reliable and positive user experience.

Results

01: Enhanced Tenant Convenience

02: Improved Move-In Experience

03: Reduced Lockout Issues

04: Streamlined Property Management