Project Goal
To design and implement a new Discussions feature that enables seamless conversations, knowledge exchange, support, and content validation among alumni, students, advisors, mentors, and mentees, ultimately strengthening community engagement and providing valuable resources.
Impact
Enhanced Connection: Alumni connecting with current students, mentors guiding mentees, and peers helping each other.
Knowledge Sharing: Experts sharing insights, students asking questions, and valuable information being readily accessible.
Content Validation: Community members helping to identify and validate important information.
Stronger Community Bonds: Fostering a sense of belonging and shared purpose among all user groups.
Process
01: Understanding the Landscape & Defining the Vision
02: User Research & Insights; Surveys, Interviews and Competitive Analysis
03: Information Architecture & Interaction Design
04: Visual Identity & Accessibility
05: Collaboration with Product, Engineering and Stakeholders
06: Documentation and Handoff
Responsibilities
As the lead product designer for Discussions, my core responsibility was to architect and design the end-to-end user experience for all participating user types – students, alumni, mentors, mentees, and advisors – within the discussion threads. This encompassed the entire user journey, from the initial discovery and navigation to engaging in conversations, accessing information, and achieving their individual goals within the platform.